How To Build A Comprehensive CX Program for Government Agencies

In government the demands you face are always changing: employees are being called upon to deliver answers, services and solutions — but without the delays, the long lines, the red tape.

The government can join the private sector in cultivating positive customer experiences. By adopting a citizen mindset, leveraging automation, and empowering agents with the right tools, the public sector can provide modern digital experiences.

In this eBook, you will learn:

• Why government agencies should prioritize strengthening the citizen experience
• How to leverage automation, promote self-help, and empower agents with the right tools
• Real-life examples on how understanding the citizen mindset can help improve user experience
• How Zendesk can help government agencies