Leading Geeks Series: Build A Motivated Team
The funny thing about geeks is they like to work. The trick is to create an environment where technical professionals can let their natural motivation thrive and avoid demotivating them. This brief guide by Paul Glen, CEO of Leading Geeks, explains how to achieve these two critical goals when managing IT pros and other technical […]
Why Corporate Training Is Broken And How To Fix It
Here’s the thing: Employees want to learn, but they don’t want to be trained. “Traditional training is broken and needs to get back in step with the times.” This white paper addresses the shortcomings of traditional corporate training, exploring what went wrong and what you can do to set it right.
Online Training Made Easier With Video
Online training has long been recognized as a cost-saving alternative to live instructor-led training programs and a rising number of organizations are taking advantage. And the reason is simple. Online training is a powerful tool to educate customers, employees, and partners, virtually anywhere in the world, without the costly travel, facilities, and other operational resources […]
Multichannel Customer Service: Best Practices for Building Retail Loyalty
The rise of the internet has meant big changes for customer service. No longer reliant on talking with a call center agent to resolve a problem, check the status of an order or get advice on choosing the right product, consumers today have an array of digital customer service tools at their disposal, the newest […]
Live Chat’s New ROI
Live chat has proven itself in the support world by providing fast return on investment through easily-achieved agent efficiencies. While there is still ground to cover in the opt-in world of passive chat, the new frontier in web-based customer engagement technology lies within a more dynamic discipline – the optimization of invitation driven chats. In […]