Live Chat Effectiveness 2013
Built on the results of an annual survey of Internet shoppers worldwide, the 2013 Live Chat Effectiveness report outlines Internet shopper communication and purchasing behavior and preferences. The report includes findings specific to live chat technology, as well as other engagement channels, such as phone, email and social media. This year’s report explores how Internet […]
Live Chat in Support Environments
Based on research with more than three hundred companies, this report takes a close look at how live chat is used and measured in support settings, how organizations use live chat to engage with prospects and customers, metrics used to measure live chat success in support engagements and why organizations believe live chat helps them […]
Improving Facility Operations With Intel® Architecture-Based Tablets
Intel IT conducted a proof of concept (PoC) that demonstrates the potential productivity and efficiency gains associated with providing facility technicians with Intel® architecture-based tablets. This PoC is one part of our multi-year effort to adopt lean manufacturing processes—maintaining support costs even as our facilities continue to grow. View terms of use for Intel web […]
BlackBerry 10: Setting New Standards in Mobile Security
BlackBerry® is the market leader in mobile security and has been for the last decade. And the powerful security features you may rely on today aren’t going away with BlackBerry 10. Instead, take advantage of new capabilities that give you precisely the control you want and need for true Enterprise Mobility Management (EMM) in your […]
IDC Analyst Paper by H. Morris: “The Real-Time Enterprise: A Path to Business Transformation”
Analyst white paper discussing the need for analytics on a real-time basis to speed enterprise decision making and transform business efficiencies