Mobile is Transforming Customer Engagement
With the rapid transformation of consumer behavior, customers are engaging in more ways and on more devices than ever before. This infographic provides a glimpse of the global research we gathered in our Effective Mobile Engagement report and highlights the current state of mobile engagement and how mobile habits are changing for both shopping and […]
The Business Value of Integrating the Contact Center Within Your Omni-Channel Strategy
This report outlines the business value and best practices in integrating the contact center with omni-channel programs to deliver a seamless customer experience across multiple touch-points.
67 Tips for Building Live Chat Success: Best Practices for Agents and Admins
Expert tips to help agents and administrators alike provide superior service via live chat. Filled with practical tips, tweets and actionable items, these best practices will help businesses take chat to the next level.
Stop People from Wasting Your Time
Everyone is incredibly busy—with initiatives, meetings, emails, phone calls, and more. But too often, we fail to get the most important things done, and are distracted by others who don’t respect our time. How can we stop people from wasting our time? What specific steps can we take to regain control of our schedules so […]
Customer Satisfaction with Collaboration Solutions
Meetings used to be formal gatherings in large conference rooms, but that stereotype has become outdated in today’s always-connected era. Today, meetings happen anywhere, are ad-hoc. They happen in a variety of locations such as the traditional conference room, at your desk, at home, in a coffee shop or hotel, while traveling and even at […]