(Source: DirectorsTalk Interviews) .. cloud-based sales, marketing, learning and customer experience solutions, … a SaaS suite designed to help businesses drive enterprise engagement, sales …
(Source: ) More specifically, Pegasystems saw third-quarter revenue increase 13% year over year, to $183.5 million, including 17% growth in software license sales, a 5% …
(Source: ) “CES is the ideal event to showcase how Visteon is transforming the future of mobility and accelerating improvements in vehicle security, safety and the driving …
eMarketer estimates that ecommerce sales during the 2016 holiday season will increase 13% over last year, accounting for 20% of the industry’s annual sales revenue. More than half
Today’s digital customers are engaging with companies on multiple channels from an array of devices and expect a seamless experience with fast resolution. Although businesses are fully aware
Today’s multi-device, digital customers have higher expectations for customer service and are more empowered to change providers when they are dissatisfied. As such, businesses need to do more
Looking at collective BoldChat customer data, the 3rd edition of the Live Chat Performance Benchmarks report highlights statistics related to live chat usage, including new findings related to
ICMI and BoldChat by LogMeIn joined forces to help you connect to the trends and best practices that are shaping the customer experience landscape. This MarketPulse will provide
This report highlights how shopper’s growing use of mobile devices is changing the retail landscape and demonstrates the business value of designing a consumer-oriented mobile strategy with a
Companies using live chat as part of their customer interactions enjoy superior results than those that don’t. These results span cost reduction, revenue growth, and most importantly, customer
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