Aberdeen “Mobile Shopper Experience Management”
This report highlights how shopper’s growing use of mobile devices is changing the retail landscape and demonstrates the business value of designing a consumer-oriented mobile strategy with a focus on the key activities required to achieve success.
Aberdeen “Live Chat: the Gift That Keeps on Giving”
Companies using live chat as part of their customer interactions enjoy superior results than those that don’t. These results span cost reduction, revenue growth, and most importantly, customer satisfaction. This report highlights the performance gains enjoyed by companies using live chat as a key part of their customer interactions. It also illustrates how savvy live […]
Live Chat Comparison: A Goal-Driven Approach to Chat Vendor Selection
The reality for contact centres today is that the line between ‘sales’ and ‘support’ is becoming more and more ambiguous; a support interaction can easily end with a sale just as a sales engagement can easily turn into a support interaction. Based on a primary research effort with more than three hundred companies using live […]
Optimizing the Quote-to-Close Process
The close is the most critical step of every sale, but long, drawn-out processes can cause deals to fall through. Top-performing sales teams use e-signatures to close deals quick and speed time to revenue. Find out how they do it — and how your team can, too — in the CSO Insights report, Optimizing the […]
Modernizing HCM: Why the Digital Employment Experience Matters
Competition is the number one pressure faced by today’s HCM teams – by a 69% margin! Of all the pressures that contemporary HR teams face, finding and keeping quality talent ranks above everything else. As a part of that, Best-in-Class organizations need to focus on optimizing the employment experience, from hiring and onboarding, to ongoing […]