SiriusDecision’s SiriusView: Marketing Automation Platforms 2014 Report
The marketing automation platform (MAP) market is rapidly changing, and businesses that “get it” know that marketing automation is essential to their long-term success. In fact, in their 2014 update to the SiriusView for Marketing Automation Platforms report, SiriusDecisions suggests that marketers who do not use and understand marketing automation are quickly becoming a dying […]
Nucleus Research ROI of Remote Support Case Study – Valiant Technology
Valiant Technology deployed LogMeIn Rescue to enable its help desk engineers to deliver a consistently high level of quality technical support to clients. Nucleus found that using Rescue enabled Valiant to increase productivity by reducing the time it took for engineers to remotely connect with clients, because they could access machines from any location without […]
Evolving Technology for Remote Support Software in Cloud and Mobile Environment
What IDC calls the 3rd Platform — cloud, mobile, social, and big data/analytics — will continue to drive growth and innovation across all industries that depend on IT resources. Clientless remote support technology plays a key role in 3rd Platform environments by helping support the need to access resources anytime from anywhere for both support […]
A Roadmap for Real-Time Marketing Success
Real-time marketing isn’t a new concept. Its core driver might as well be every marketer’s mantra: reach the right audience at the right time with the right message. Today, consumers are spending more and more time on social media. (An average 37 minutes daily!) And attention spans are getting shorter. Popular topics and trends come […]
How to Select the Right Remote Support Tool: A Practical Guide for the Support Desk Owner
A transformation of the workforce has altered end user expectations and business needs, driving the need to build flexible, simple, and scalable remote support solutions – all while keeping support costs down. Organizations are now looking to implements best of breed, intuitive customer engagement solutions that give professional help desk and other support professionals on […]