Creating A Collaborative Enterprise
Forrester’s in-depth survey of 631 senior IT decision-makers across eight countries found that companies will increasingly leverage the cloud to access collaboration services — including voice, web, and videoconferencing. However, we also found that, depending on the customer’s security and performance requirements, cloud computing will not replace traditional delivery models; rather, old, new and hybrid […]
How To Replace Top-Down Training With Collaborative Learning
Today’s corporate learning doesn’t take place at a designated time in a designated room. It is continuous, collaborative and company-wide. “People are at their best when they’re doing things for themselves, when they ‘pull’ what they need rather than have things ‘pushed’ on them.” This brief by Jay Cross, CEO of Internet Time Alliance, provides […]
Live Chat Effectiveness 2013
Built on the results of an annual survey of Internet shoppers worldwide, the 2013 Live Chat Effectiveness report outlines Internet shopper communication and purchasing behavior and preferences. The report includes findings specific to live chat technology, as well as other engagement channels, such as phone, email and social media. This year’s report explores how Internet […]
Live Chat in Support Environments
Based on research with more than three hundred companies, this report takes a close look at how live chat is used and measured in support settings, how organizations use live chat to engage with prospects and customers, metrics used to measure live chat success in support engagements and why organizations believe live chat helps them […]
Improving Facility Operations With Intel® Architecture-Based Tablets
Intel IT conducted a proof of concept (PoC) that demonstrates the potential productivity and efficiency gains associated with providing facility technicians with Intel® architecture-based tablets. This PoC is one part of our multi-year effort to adopt lean manufacturing processes—maintaining support costs even as our facilities continue to grow. View terms of use for Intel web […]