Enhancing customer experience with social-enabled contact centre
(Source:The Nation-) Social media is the newest communication channel that companies must integrate … and escalation, community moderation tools, and reporting and analytics.
7 E-commerce Tools that Should Be a Part of Your Action Plan
(Source:Small Business Trends-) … where brands redefine consumer relationships with social media. … Optimizely can be integrated with various popular analytics tools such as Google Analytics ..
AsiaInfo Lands New Euro Deal
(Source:Light Reading-) … including billing, policy control, rating, mediation, CRM, analyticsand offline data … Telenor Hungary Zrt. , which has more than 3.2 million mobile customers.
Google is Killing Branded Search Traffic From Mobile Phones:Here’s How to Fix The Issue
(Source:Search Engine Journal-) Branded search queries happen a lot on mobile because users typically hear a … I was a little bewildered as well, so started digging into their Analytics a little .
Zynga cofounder’s Greedy Goblins ‘strategic runner’ debuts on the iPhone
(Source:VentureBeat-) Eric Schiermeyer, the cofounder of Zynga and the analytics expert behind its … Goblins in an effort to pioneer the new genre of “strategic runner” on mobile.