Social & Mobile » Social & Mobile
Netography Fusion enhancements provide real-time visibility of all social media traffic
(Source: Help Net Security) Within minutes and without hardware, complicated network taps, or packet inspection agents, security teams gain visibility of social media traffic from across…
YouTube Adds More Shorts Performance Insights, Updated Chat Moderation Role
(Source: Social Media Today) YouTube Adds More Shorts Performance Insights, Updated Chat Moderation Role. Published Feb. 22, 2023. By. Andrew Hutchinson Content and Social Media Manager.
Instagram Tests User Location Listings on Reels Clips
(Source: Social Media Today) Social Media Today news delivered to your inbox · Editors’ pick · The Complete Elon Musk–Twitter Saga · Get the free newsletter · Most Popular · Library resources.
TikTok Launches New ‘Creativity Program’ to Provide More Revenue Opportunities to Creators
(Source: Social Media Today) TikTok Launches New ‘Creativity Program’ to Provide More Revenue Opportunities to Creators · Social Media Today news delivered to your inbox · Editors’ pick · The…
YouTube Tests Podcast Management Options in YouTube Studio
(Source: Social Media Today) Social Media Today news delivered to your inbox. Get the free daily newsletter read by industry experts.
Social & Mobile » Social & Mobile
BMW’s ReachNow Begins Service in China
(Source: Auto Rental News Magazine (press release) (blog)) BMW is launching its ride-hailing service in Chengdu, the capital city of the Chinese province Sichuan, as part of its premium mobility brand ReachNow
ndia wants 100% electric vehicles by 2030 but financing, infrastructure remain a challenge
(Source: Moneycontrol.com) India has made little progress in electric mobility since the announcement of the National Electric Mobility Mission Plan in 2013 aiming for over 6 million …
5 Ways to Boost Your Bottom Line This Holiday Season
eMarketer estimates that ecommerce sales during the 2016 holiday season will increase 13% over last year, accounting for 20% of the industry’s annual sales revenue. More than half of those purchases will happen via mobile devices. This eBook outlines 5 tips for taking your customer engagement strategy to the next level this holiday season, to […]
Ovum “Where Contact Centers Are Missing the Mark with Customer Care” Infographic
Today’s digital customers are engaging with companies on multiple channels from an array of devices and expect a seamless experience with fast resolution. Although businesses are fully aware of new channel trends, many are not addressing customers’ needs and top frustrations. This infographic provides a glimpse of the global insights gathered in Ovum’s research report […]
Ovum “Where Contact Centers Are Missing the Mark With Customer Care” Report
Today’s multi-device, digital customers have higher expectations for customer service and are more empowered to change providers when they are dissatisfied. As such, businesses need to do more to meet customer needs across channels and provide fast resolution to improve loyalty. This report will help companies understand the relationship between support interactions, channels, and improving […]