Professionals in the biotechnology, pharmaceutical, and medical technology industries want to access customer support that’s knowledgeable, responsive, and accurate—just like anyone else. To grow and retain customers, companies
The pandemic dealt some heavy blows to the retail industry. Lockdowns, short tempers, and supply-chain issues were just a few of the challenges that business owners have faced
As shoppers trend towards becoming true omnichannel consumers, they’re opening both their real and virtual wallets. Consumers who blur the line between IRL and online shopping spend 70
The retail industry is under enormous pressure to change. Over the past few years, shoppers have moved from in-store to online and are now somewhere in between. And
In recent times, there is no shortage of issues for companies in the manufacturing industry to be worried about. From the ongoing effects of the pandemic, to more
Financial services are at a pivotal point in the industry. The meteoric rise of NFTs and cryptocurrency has given way to rumblings of a pending recession, with the
Depending on the size of your support operations, it might seem easier to stick with a single communication channel and to focus on providing really great support there.
During the pandemic, companies across industries were challenged: spread thin, understaffed, and often under-resourced. That left many at risk of providing lackluster customer service experiences. But while businesses
Does your company want to do more with less? Curious how leveraging self-service and automation can both help streamline operations and improve the overall customer experience? Download our
Let’s take a moment to recognize how hard customer service teams work to keep your customers happy. That’s a big mandate even during the best of times. Today,
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