Infor Innovation Analyst Summit 2018: I totally get it and yet, I don’t see it

(Source: ZDNet) For several years in the 2010s, I was an adviser to Infor’s CRM organization — a sterling bunch of CRM leaders who loved the space and, at the same time, had some top-flight CRM-related applications (chief among them, Epiphany, one of the greatest customer-facing products of all time). Read also: Conversations are …