The Future of Work on Digitally Proficient Teams

Not long ago, many employees’ resumes included their typing speed and skills such as “proficient with word processing and spreadsheets.” But a very different set of skills is required in today’s digital workplace. Now, people need to work across time zones and language barriers. They need to be available almost any time, any place via […]

Effective Mobile Engagement Report 2016

Just how effective is mobile engagement when it comes to customer communication? Our friends at Vanson Bourne asked 8,000 mobile consumers a series of questions to find out. The results?  53% consumers often or always use their mobile device to research products or services before purchase  72% of consumers have abandoned a mobile […]

How to Close More Deals in 2016

In 2016, the headlining trends of cloud, social, mobile, data science, and the Internet of Things (IoT) will continue to transform the way we sell. And thanks to the rise of the hyper-connected and multi-device consumer, salespeople increasingly have new ways to reach leads and prospects wherever they are, in real time. Because customers think […]

Personal Cloud Market is Expected to Reach $89.9 Billion, Globally, by 2020 – Allied Market Research

(Source: MarketWatch) Additionally, the growing trend of adopting Bring-Your-Own-Device (BYOD) among organizations has helped in boosting the growth of the market. Personal …

The Alignment of Customer and Support Expectations

Support organizations are implementing new technologies and processes to better connect customers with technical support teams. However, most organizations admit they’re not proactively aligning their priorities with their customers’ expectations. Are the needs of the support team different from what customers want and expect? Recent research by HDI delves into the two groups’ expectations and […]