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BMW to Host Mobility Open Blockchain Initiative’s First European Colloquium

(Source: BMWBLOG) The company will be the host of the first European colloquium of the Mobility Open Blockchain Initiative, set to take place starting tomorrow at the BMW Group IT …

Lakewood publicly denounces anonymous Facebook group. Will other towns follow?

(Source: Asbury Park Press) A Facebook page targeting growth issues in Ocean County that has simmered on social media for months is now drawing ire, and condemnations, from …

With bicycle delivery, Zomato peddles towards sustainable mobility

(Source: ETBrandEquity.com ) Peddling the future towards sustainable mobility, Zomato is introducing bicycles – both mechanical and electric – into its last mile delivery fleet. Food delivery via …

Meet 2 Ojibway speakers who are using Facebook to teach their language

(Source: CBC.ca ) More and more people are turning to social media to learn their Indigenous languages, and two Ojibway speakers are using different techniques to connect with …

Microsoft Teams reportedly will allow you to swap out your background

(Source: Neowin ) … proposition of Microsoft 365, which the company has been pushing hard; the service combines Windows 10, Office 365, and Enterprise Mobility + Security.

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BMW’s ReachNow Begins Service in China

(Source: Auto Rental News Magazine (press release) (blog)) BMW is launching its ride-hailing service in Chengdu, the capital city of the Chinese province Sichuan, as part of its premium mobility brand ReachNow

ndia wants 100% electric vehicles by 2030 but financing, infrastructure remain a challenge

(Source: Moneycontrol.com) India has made little progress in electric mobility since the announcement of the National Electric Mobility Mission Plan in 2013 aiming for over 6 million …

5 Ways to Boost Your Bottom Line This Holiday Season

eMarketer estimates that ecommerce sales during the 2016 holiday season will increase 13% over last year, accounting for 20% of the industry’s annual sales revenue. More than half of those purchases will happen via mobile devices. This eBook outlines 5 tips for taking your customer engagement strategy to the next level this holiday season, to […]

Ovum “Where Contact Centers Are Missing the Mark with Customer Care” Infographic

Today’s digital customers are engaging with companies on multiple channels from an array of devices and expect a seamless experience with fast resolution. Although businesses are fully aware of new channel trends, many are not addressing customers’ needs and top frustrations. This infographic provides a glimpse of the global insights gathered in Ovum’s research report […]

Ovum “Where Contact Centers Are Missing the Mark With Customer Care” Report

Today’s multi-device, digital customers have higher expectations for customer service and are more empowered to change providers when they are dissatisfied. As such, businesses need to do more to meet customer needs across channels and provide fast resolution to improve loyalty. This report will help companies understand the relationship between support interactions, channels, and improving […]