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Toyota launches Kinto mobility brand in Europe

(Source: Automotive News Europe) AMSTERDAM — Toyota has launched a new mobility brand in Europe named Kinto as a “defensive” move against the rise of leasing companies and also to …

Subaru sets mid-2030s target to sell only electric vehicles worldwide

(Source: The Straits Times) Automakers worldwide are scrambling to chase scale, manage costs and boost development of the self-driving cars, electric vehicles and new mobility services …

Zebra’s SmartSight inventory robot keeps an eye on store shelves

(Source: TechCrunch) While it will likely reduce the number of humans required to perform this type of task, Zebra’s senior vice president and general manager of Enterprise Mobile …

Hyundai appoints VP to lead Urban Air Mobility Division

(Source: Motor Trader) Hyundai Motor Group has appointed Pamela Cohn as vice president to lead the Group’s Global Strategy and Operations at its Urban Air Mobility (UAM) Division.

Siemens Mobility reveals plans for research and innovation centre

(Source: Global Railway Review) Managing Director of Rolling Stock and Customer Services at Siemens Mobility Ltd, Sambit Banerjee, said: “We have been working closely and collaboratively …

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BMW’s ReachNow Begins Service in China

(Source: Auto Rental News Magazine (press release) (blog)) BMW is launching its ride-hailing service in Chengdu, the capital city of the Chinese province Sichuan, as part of its premium mobility brand ReachNow

ndia wants 100% electric vehicles by 2030 but financing, infrastructure remain a challenge

(Source: Moneycontrol.com) India has made little progress in electric mobility since the announcement of the National Electric Mobility Mission Plan in 2013 aiming for over 6 million …

5 Ways to Boost Your Bottom Line This Holiday Season

eMarketer estimates that ecommerce sales during the 2016 holiday season will increase 13% over last year, accounting for 20% of the industry’s annual sales revenue. More than half of those purchases will happen via mobile devices. This eBook outlines 5 tips for taking your customer engagement strategy to the next level this holiday season, to […]

Ovum “Where Contact Centers Are Missing the Mark with Customer Care” Infographic

Today’s digital customers are engaging with companies on multiple channels from an array of devices and expect a seamless experience with fast resolution. Although businesses are fully aware of new channel trends, many are not addressing customers’ needs and top frustrations. This infographic provides a glimpse of the global insights gathered in Ovum’s research report […]

Ovum “Where Contact Centers Are Missing the Mark With Customer Care” Report

Today’s multi-device, digital customers have higher expectations for customer service and are more empowered to change providers when they are dissatisfied. As such, businesses need to do more to meet customer needs across channels and provide fast resolution to improve loyalty. This report will help companies understand the relationship between support interactions, channels, and improving […]