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BMC Helix Recognized as a Leader in Enterprise Service Management

(Source: PRNewswire) BMC Helix Recognized as a Leader in Enterprise Service Management … From mainframe to mobile to multi-cloud and beyond, our solutions empower …

Redbridge Council partners with Ubeeqo for emissions reduction

(Source: FleetNews) Europcar Mobility Group’s car sharing brand, Ubeeqo, will provide hybrid and electric vehicles for Redbridge residents and businesses, with bookings available …

PayThink Staffs are becoming more mobile. And that’s dangerous

(Source: PaymentsSource) While mobile devices have helped untether hundreds of millions of consumers … has emerged focusing on mobile attacks to both consumer and enterprise data.

Toyota to show production-ready ultra-compact BEV at 2019 Tokyo Motor Show; introducing new BEV business model

(Source: Green Car Congress ) The ultra-compact, two-seater BEV is specifically designed to meet the daily mobility needs of customers who make regular, short-distance trips such as the …

Symantec Adds Endpoint Security Tool to Revamp Portfolio

(Source: Dark Reading) SES can be deployed and managed via the cloud or on-premises, or a hybrid of both, with one install on traditional and mobile enterprise devices. Its varying …

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BMW’s ReachNow Begins Service in China

(Source: Auto Rental News Magazine (press release) (blog)) BMW is launching its ride-hailing service in Chengdu, the capital city of the Chinese province Sichuan, as part of its premium mobility brand ReachNow

ndia wants 100% electric vehicles by 2030 but financing, infrastructure remain a challenge

(Source: Moneycontrol.com) India has made little progress in electric mobility since the announcement of the National Electric Mobility Mission Plan in 2013 aiming for over 6 million …

5 Ways to Boost Your Bottom Line This Holiday Season

eMarketer estimates that ecommerce sales during the 2016 holiday season will increase 13% over last year, accounting for 20% of the industry’s annual sales revenue. More than half of those purchases will happen via mobile devices. This eBook outlines 5 tips for taking your customer engagement strategy to the next level this holiday season, to […]

Ovum “Where Contact Centers Are Missing the Mark with Customer Care” Infographic

Today’s digital customers are engaging with companies on multiple channels from an array of devices and expect a seamless experience with fast resolution. Although businesses are fully aware of new channel trends, many are not addressing customers’ needs and top frustrations. This infographic provides a glimpse of the global insights gathered in Ovum’s research report […]

Ovum “Where Contact Centers Are Missing the Mark With Customer Care” Report

Today’s multi-device, digital customers have higher expectations for customer service and are more empowered to change providers when they are dissatisfied. As such, businesses need to do more to meet customer needs across channels and provide fast resolution to improve loyalty. This report will help companies understand the relationship between support interactions, channels, and improving […]