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Inkling Brings Together Enterprise Learning Thought Leaders at Illuminate 2019

(Source: PRNewswire) Inkling, a mobile learning enablement platform for … Illuminate 2019 will feature keynotes by enterprise learning expert Josh Bersin, …

Heycar launches in the UK with backing from VWFS and Daimler Mobility

(Source: Asset Finance International) The heycar.co.uk brand is backed by Volkswagen Financial Services AG and Daimler Mobility AG who are joint shareholders. The site has already amassed …

LG and Lumi to collaborate on AI smart home services

(Source: ZDNet) LG is focusing on 5G mobility and AI for the future of jobs and transportation (TechRepublic). LG is working with airlines to offer 5G technology for passengers …

Windstream Enterprise Rolls Out Avaya Cloud-Based UCaaS

(Source: Channel Partners) Windstream Enterprise now offers new customer migration options via Avaya IP Office, … It also delivers improved connectivity for mobile and remote employees, .

Moments Mukesh Ambani’s Jio aims to become a Verizon or AT&T

(Source: Telecom Lead) Reliance Jio presently focuses on mobile communication business for retail … Reliance Jio will have a strong enterprise business in 2020 onwards though the .

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BMW’s ReachNow Begins Service in China

(Source: Auto Rental News Magazine (press release) (blog)) BMW is launching its ride-hailing service in Chengdu, the capital city of the Chinese province Sichuan, as part of its premium mobility brand ReachNow

ndia wants 100% electric vehicles by 2030 but financing, infrastructure remain a challenge

(Source: Moneycontrol.com) India has made little progress in electric mobility since the announcement of the National Electric Mobility Mission Plan in 2013 aiming for over 6 million …

5 Ways to Boost Your Bottom Line This Holiday Season

eMarketer estimates that ecommerce sales during the 2016 holiday season will increase 13% over last year, accounting for 20% of the industry’s annual sales revenue. More than half of those purchases will happen via mobile devices. This eBook outlines 5 tips for taking your customer engagement strategy to the next level this holiday season, to […]

Ovum “Where Contact Centers Are Missing the Mark with Customer Care” Infographic

Today’s digital customers are engaging with companies on multiple channels from an array of devices and expect a seamless experience with fast resolution. Although businesses are fully aware of new channel trends, many are not addressing customers’ needs and top frustrations. This infographic provides a glimpse of the global insights gathered in Ovum’s research report […]

Ovum “Where Contact Centers Are Missing the Mark With Customer Care” Report

Today’s multi-device, digital customers have higher expectations for customer service and are more empowered to change providers when they are dissatisfied. As such, businesses need to do more to meet customer needs across channels and provide fast resolution to improve loyalty. This report will help companies understand the relationship between support interactions, channels, and improving […]